Lima Implanter is the company’s premium customer service, providing customized orthopedic implants for complex revision surgeries. Each prosthesis is unique and it is the final result of a tight collaboration between surgeons and Lima professionals.
Communication between all the parts involved is a critical point of the business. In this aspect should be considered all the necessities of the figures involved and their specific needs.
Lima Implanter requires an online service to effectively manage case requests, to provide an official and trackable communication mean, to be a sound repository for sensible data, and to generate documents/legal forms. Everything must be compliant with GDPR and all other legal requirements. The online service must be validated; in fact, it has a direct impact on manufactured implants.
Currently, these functions are provided by an unresponsive and unadaptable online service, combined with a non-integrated system of programs and services. Business needs to evolve and to meet customer needs, increasing process robustness along with more immersive customer interaction.
This IT project should be divided into 3 progressive steps:
- The first one has the purpose to replicate the current workflow in a stable and robust way. The milestone to archive is to validate the software within September.
- During the second step, all must-have features must be implemented, as well as a series of nice-to-have that is less time consuming
- Finally, all the agreed nice-to-have should be implemented.
NOTE: the first step has a specific tight deadline. The second and third can be discussed based on each step included features.
The Implanter Portal facilitates to create a patient with hospital then uploading and downloading of case files by Surgeons, Sales Reps, Designee and Engineers (are Engineers uploading completed files or should it be something else) based role and access privilege, Administrator functionality to manage user accounts and roles, and archive or delete case files, and it supports workflows for Surgeons, Sales Reps, Area Manager, Designee Engineers, and Administrators.
The Implanter has administrator functionality to manage user accounts and roles, and case details. The Portal also supports workflows for Surgeons, Sales Reps, and Engineers which include uploading and downloading completed case files, based on role and access privilege. Engineers can create the Phase Management for each case, then Area Manager can able to approve the pricing policy of the case for both US and EU regions. The Review completed case files, provide segmentation support where needed, and interface with the Surgeons.
Challenges Encountered for the project
Implanter told us they want an application that is robust and user-friendly for the users like Surgeons, Area Manager, Engineers, Consultants, Designee, Sales representatives, and Admin able to monitor the cases from start to end and assign the resources incurred to complete the cases. Workflow automation should be in place for the users to trigger the alerts and notifications then and there to give an update to the users.
- Google API
- Nalpeiron API
- Gantt Chart
- Azure blob storage
- Application Insights
- Azure Front Door
- Azure Function